Refund policy
Refund & Return Policy
30-Day Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a return, your item must:
Be in the same condition as received — unused, unworn, and with all tags attached
Be in its original packaging
Include the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: office@theoohi.com
Once your return request is reviewed and approved, we will provide you with a return shipping label along with instructions on how and where to send your item.
Please note:
Items sent back without first requesting a return will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
Perishable goods (such as food, flowers, or plants)
Custom or personalised products
Personal care or hygiene products
Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-returnable.
If you have questions about whether your item qualifies for return, please contact us before submitting a request.
Exchanges
The fastest way to receive a replacement item is to return the original item. Once your return is approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Returned items must be:
Unused and unworn
In original condition with tags attached
In original packaging
Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
Email: office@theoohi.com