Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.
Once your order has shipped, you will receive a shipping confirmation email with tracking details.
In rare cases, processing may be delayed due to high order volume or unforeseen circumstances. If this happens, we will notify you by email.
Shipping Times & Rates
We offer fast and reliable international shipping.
Estimated delivery times:
United Kingdom, Europe, United States, Canada & Australia: 6–10 business days
Shipping costs are calculated and displayed at checkout.
Free shipping may be available during special promotions or on qualifying orders.
Order Tracking
Once your order has been dispatched, you will receive a tracking number by email.
You can use this tracking information to monitor your shipment and stay updated on its delivery status.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are determined by local customs authorities and are not included in the item price or shipping cost. Customers are responsible for any applicable fees.
Delivery Issues
If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at:
Email: office@theoohi.com
We will work with the shipping carrier to investigate the issue and provide a solution as quickly as possible.
Incorrect Shipping Address
Please ensure that all shipping information entered at checkout is accurate and complete.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Returns Due to Failed Delivery
If a package is returned to us due to an incorrect address, refusal, or failure to collect the delivery, additional reshipping fees may apply.
Questions?
If you have any questions about shipping or delivery, please contact us at:
Email: office@theoohi.com